Contact us

Call us

800-472-7878
785-841-2240
Fax: 785-832-3643

We're available from 8 a.m. – 5 p.m. (Central), Monday-Friday. If you need to get in touch with us outside this window, email is the best way (see below).

Member service

If you have questions about your membership, transcripts, billing, technical problems with the website, or any other item, please email membership.help@gcsaa.org.

General inquiries

If you are not a member, but would like to contact GCSAA, please email inquiries@gcsaa.org.

Visit us:

GCSAA headquarters
1421 Research Park Dr.
Lawrence, KS 66049

Staff Contacts

All staff members can be reached by calling 800-472-7878.

Member/Customer Solutions

Jessica Stover, Coordinator, Member Solutions, ext. 5124 — Team member since 2023
Tecia Sheafer, Coordinator, Member Solutions, ext. 5105 — Team member since 2024
Misty Lazenko, Mail and Print Coordinator, ext. 3621 — Team member since 2024

Member Relations

Shelia Finney, Sr. Director, Member Programs, ext. 4472 — Team member since 2016
Jason Powers, CAE, Manager, Membership Development, ext. 4418 — Team member since 2021
Betsy Myers, Administrative Coordinator, ext. 3622 — Team member since 2018
Grace Wyatt, Administrative Coordinator, ext. 3663 — Team member since 2023

Field Staff and Chapter Outreach

Steve Randall, Director, Chapter Outreach, ext. 5146 — Team member since 2006
Kathy Crome, Manager, Chapter Services, ext. 3606 — Team member since 2023
Shane Conroy, Field Staff – Great Lakes Regional Representative, ext. 3635 — Team member since 2015
Ralph Dain, Field Staff – Florida Regional Representative, ext. 3607 — Team member since 2008
Katrin Wolfe, Field Staff – Mid-Atlantic Regional Representative, ext. 3609 — Team member since 2021
John Walker, Field Staff – South Central Regional Representative, ext. 3634 — Team member since 2017
Jeff Jensen, Field Staff – Southwest Regional Representative, ext. 3603 — Team member since 2012
Kevin Doyle, Field Staff – Northeast Regional Representative, ext. 3636 — Team member since 2012
David Phipps, Field Staff – Northwest Regional Representative, ext. 3608 — Team member since 2012
Randy Robinson, Field Staff – Central Plans Regional Representative, ext. 3605 — Team member since 2021

First Green and Workforce Development

Leann Cooper, Director, First Green and Workforce Development, ext. 3648 — Team member since 2000
Yasmin Etienne, Specialist, First Green and Workforce Development , ext. 3645 — Team member since 2023

Government Affairs

Chava McKeel, Director, Government Affairs, ext. 3619 — Team member since 1997
Robert Helland, Director, Congressional and Federal Affairs, ext. 3659 — Team member since 2015
Michael Lee, Sr. Manager, Government Affairs, ext. 3612 — Team member since 2016
Sarah Riley, Administrative Coordinator, ext. 3675 — Team member since 2022

Learning and Career Development

Kelli Norwood, Director, Learning and Career Development, ext. 3614 — Team member since 2012
Lisa Wick, Sr. Manager, E-Learning Programs, ext. 3649 — Team member since 1994
Diana Kern, Sr. Manager, CTEM Certification and Certificate Programs, ext. 3600 — Team member since 1997
Brandi Turner, Sr. Manager, Curriculum, ext. 4404 — Team member since 2025
Erin Lewis, Projects and Logistics Specialist, ext. 3675 — Team member since 2024
Erin Morgan, LMS and External Education Specialist, ext. 3620 — Team member since 2023

Certification

Cody Steiner, CGCS Certification Manager, ext.3618 — Team member since 2024

Communications

Angela Hartmann, Director, Communications, ext. 3647 — Team member since 1997
Greg Stacey, Sr. Manager, Market Research and Data, ext. 5152 — Team member since 2005
Claudia Alterman, Sr. Manager, Digital Content, ext. 3653 — Team member since 2015
Kelsey Underwood, Communications Manager, ext. 4497 — Team member since 2021

Media Relations

Mike Strauss, Manager, Media Relations, ext. 5164 — Team member since 2019

Publications

Andrew Hartsock, GCM Editor-in-Chief/Director, Publications, ext. 3683 — Team member since 2018
Phil Cauthon, GCM Managing Editor, ext. 5106 — Team member since 2024
Abby Olcese, GCMOnline Editor, ext. 4491 — Team member since 2022
Howard Richman, GCM Associate Editor, ext. 3638 — Team member since 2011
Darrell Pehr, GCM Science Editor, ext. 4446 — Team member since 2021

Marketing

Leah Hallstrom, Sr. Manager, Marketing, ext. 5115 — Team member since 2025

Creative Services

Kelly Neis, Sr. Manager, Creative Services Team Lead, ext. 3646 — Team member since 1995

Roger Billings, Sr. Manager, Creative Services, ext. 4432 — Team member since 1999
Tyler Stover, Creative Digital Specialist, ext. 3650 — Team member since 2019

GCSAA Foundation

Mischia Wright, Director of Foundation Development, ext. 4445 — Team member since 2000

Environmental Programs

Josh Tapp, Director, Environmental Programs, ext. 5161 — Team member since 2025
Emily Fuger, Sr. Manager, Environmental Programs, ext. 5163 — Team member since 2017
Denise Cervantes, Administrative Coordinator, ext. 3686 — Team member since 2024

Corporate Sales

Matt Brown, Director, Corporate Sales, ext. 3601 — Team member since 2012
Jim Cummins, Business Development Manager, ext. 5148 — Team member since 2007
Jamie Elliot, Account Development Manager, ext. 5142 — Team member since 2022
Brendan Waters, New Business Development Manager, ext. 5140 — Team member since 2022
Karin Candrl, Account Manager, ext. 4460 — Team member since 1996
Daniel Ellis, Advertising Traffic Specialist, ext. 5159 — Team member since 2021

Trade Show Management

Jocelyn Sandoval, Sr. Manager, Trade Show Operations, ext. 3604 — Team member since 2021

Conference Events & Meeting Planning

Jana Brown, CMP, Director, Conference Events & Meeting Planning, ext. 4457 — Team member since 1992
Cole Sales, Sr. Manager, Conference Events and Meeting Planning, ext. 4459 — Team member since 2024
Amanda Miller, Manager, Conference Events and Meeting Planning, ext. 5104 — Team member since 2014
Rachel Shumate, Sponsorship Fulfillment Specialist, ext. 5102 — Team member since 2023

Finance/Accounting

Joey Blackburn, Director, Finance and Member Solutions, ext. 3651 — Team member since 2004
Brian Fast, Sr. Manager, Finance and Member Solutions, ext. 4411 — Team member since 2000
Adrianne Jones, Sr. Manager, Finance and Registration, ext. 4412 — Team member since 2004
Lindsey Trent, Manager, Finance and GCSAA Store, ext. 4426 — Team member since 2015
Carly Audus, Staff Accountant, ext. 4415 — Team member since 2019
Jeffrey Richmeier, Accounts Payable Coordinator, ext. 3681 — Team member since 2021
Kera Matchett, Accounts Receivable Coordinator, ext. 5101 — Team member since 2023

Information Technology

Jake Bigler, Director, IT, ext. 5110 — Team member since 2024
Ian Stuart, Sr. Applications Development Team Lead, ext. 5145 — Team member since 2017
Ken Harris, IT Operations Manager, ext. 5162 — Team member since 2017
Becky Downing, IT Project Manager, ext. 3652 — Team member since 2003
Jeremy Chard, Database Administrator, ext. 4419 — Team member since 2018
Gavin McDowell , Applications Developer, ext. 5111 — Team member since 2025
Sierra Hiatt, IT Desktop Support, ext. 5165 — Team member since 2021
Jordan Springer, Applications Developer, ext. 5109 — Team member since 2025

Human Resources

Becky Chapple, Director, Human Resources, ext. 4422 — Team member since 2009
Christine Robinson, SHRM-CP, Manager, Human Resources, ext. 4414 — Team member since 2023

Headquarters Facility Management

Bob Kidder, Sr. Facilities Manager, ext. 5149 — Team member since 2008
Tonya Foster, Sr. Coordinator, Facilities, ext. 4468 — Team member since 2018

Executive Office

Rhett Evans, Chief Executive Officer, ext. 4410 — Team member since 2009
Kevin P. Sunderman, CGCS, Chief Operating Officer, ext. 3669 — Team member since 2022
Cameron Oury, Chief Financial Officer, ext. 4402 — Team member since 2003
Eileen Bangalan, Sr. Director, Business Strategy, ext. 4423 — Team member since 2008
Jackie Groll, Manager, Executive Operations, ext. 4410 — Team member since 2024