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Duel role as General Manager and Superintendent

7 posts
  1. Max Lamas
    Max Lamas avatar
    0 posts
    12/20/2016 5:12 PM
    Hello,

    A couple of weeks ago I was promoted to the General Manager/Superintendent. Prior to this I was just the golf courses Superintendent. We have a tight budget and limited labor budget. I am trying to figure out how to structure the labor budget for the golf course. Is there anyone here willing to chat on the phone or are willing to share what has worked for them, etc.

    I am debating on whether to look for an assistant club house manager or an assistant golf course superintendent. Right now I am leaning on the assistant golf course superintendent. My reasoning is I would like to have someone to take care of the course because there may be times I need to be in the clubhouse.

    Any help would be appreciated. Thank you.



  2. Chad Weinrich
    Chad Weinrich avatar
    1 posts
    12/21/2016 7:12 AM
    I was both positions for about six years at a previous course. I would highly recommend a very good assistant superintendent. It always seemed no matter what I had planned out for the day I would end up in the clubhouse either dealing with golfers or vendors. I felt it was much more important to have someone who I trusted running the golf course when I was stuck inside and could not see what was happening with the greens and other items going outside. In Oklahoma with bent grass greens things could go bad a lot faster outside than inside.
    At the end I ended up finding a good inside employee that I was sensible enough to take care of golfers suggestions(complaints) when I was not there. It seemed like this made it easier to go home or take a day off.



  3. Stephen Ravenkamp
    Stephen Ravenkamp avatar
    1 posts
    12/21/2016 8:12 AM
    I totally agree with Chad. You are now responsible for EVERYTHING, not just the course. Generally (I know there are exceptions), as Superintendent you report to one (GM) or perhaps two (Greens Chairman) people. You will find as GM everybody is your boss. I would also add to Chad's advice that you need to select an Assistant with the same agronomic philosophy as yours. It will make your life much, much easier if you are on the same page.



  4. Ronald Kirkman
    Ronald Kirkman avatar
    40 posts
    12/21/2016 2:12 PM
    Greetings Max;

    Congratulations on you new position.

    A cool attitude and confidence and I'm sure you will do a great job.

    Are you a 9 hole, 18, or 27 hole golf course? Is your club private, semi private or public.

    Do you have member and non-member functions?

    Some things people don't think about is, do you have any training in the Heimlich Maneuver? CPR or Red Cross specialized instruction and practice? Or, is your staff trained.

    Do you employ a chef, waiters, waitresses and bartenders? or do you contract out the food and beverages? Do you have enough insurance on yourself in case there is some kind of accident your patrons may have. Are your bartenders trained every three years?

    As you gain more experience in clubhouse management you will learn more about human nature!!!

    Max; I don't want to ramble on - You may give me a call and we can go over things. A good time to reach me is 6:30 P.M. and the home phone is best at this time 781-444-8412 - My cell is 781-864-1153.

    I spent 45 years as the superintendent at Needham Golf Club (9) holes and inside those years I spent 34 years as club manager.

    I retired from the golf course in 2006 and from the clubhouse in 2011.

    Capt. Kirk
    Retired Alien
    Needham Golf Club
    Needham, MA



  5. Max Lamas
    Max Lamas avatar
    0 posts
    12/22/2016 10:12 AM
    Thanks for all the replies so far. Kirk, what night would be good to call you?

    Here is a little more information on the course.

    18 Hole golf course; public, owned by three individuals ( 2/3 silent)

    Labor for operations: $135,000 not including my pay.

    Both member (20%) and non-member tournaments (80%).

    2 men league nights, 1 lady league nights

    Have a restaurant, no chief. They have barely operated it in the years. Tried running it themselves and subbing it out. Both have failed. Most tournaments bring there own food.

    I am the only person on staff that has American Cross Adult CPR, First Aid & AED training. Also have an OSHA 10 hour construction safety card.

    Besides the clubhouse we have a driving range and an outside pavilion building.



  6. Melvin Waldron
    Melvin Waldron avatar
    43 posts
    12/22/2016 1:12 PM
    Max, as far as needing a chef, what is your kitchen setup? Maybe you don't need a chef, maybe a short order style cook would be better for now. I think you will need to decide on a goal in the food department, and maybe it will require baby steps. I grew up around a golf course, my mom cooked and my dad was the food and beverage manager, (meaning they could pay him salary, but he worked in the pro shop, took care of carts, did the food shopping and tended bar). They kept things simple, at one course we had a grill and fryer, hamburgers, cheeseburgers, fries, tuna, chief salads, egg salad, grilled cheese with mom's chili in the winter (we were in Florida) the ladies loved their diet plates of a scoop of tuna, sliced tomato, and cottage cheese, (I know things would have to be updated to taste today), along with a full bar. At our other course we worked at, it was a doublewide trailer, no kitchen, just a 3 compartment sink. We had a hot dog slinger, with kielbasa on Kaiser rolls, tuna, egg salad, and ham and cheese, with draft beer and soda. We didn't have the highest revenue, because we offered stuff at fair prices, but we did have the best profit percentages. Short story long, I guess just saying it doesn't have to be fancy.

    You could also run specials to encourage food and beverage (can you sell beer/wine/liquor?) sells, especially to your leagues, encourage them to stay after play, create a fun atmosphere. We just took our chapter of superintendents to Topgolf, and as a group we had a great time playing games and drinking beer (and we had a charter bus to drive us home). We will see it after some of our bigger superintendent outings/scholarship and research tournament, we will stay and drink a few beers. I remember growing up we would host a 9 hole scramble, and as we totaled up the scores people would stick around and have a few, usually spending their winnings.

    Of course take all this with a grain of salt, my experiences were back in the 70's early 80's, I do know things are a lot different now. But I think the goal is the same, provide an enjoyable experience at a fair price, you might just have to update and reach a bigger audience with parents doing so much for and with their kids.

    I think having outings at first bringing their own food is ok, until and maybe even after your kitchen is up and running. At some of our city courses, we will actually cater in some food for groups, because we don't have the facilities except for hot dogs and hamburgers. We've brought in BBQ and Pasta for example.

    I do agree with finding a good assistant to help manage the course, then a good assistant manager to just help with some of the day to day tasks in the clubhouse, like maybe scheduling and inventory to help making ordering easier for you.

    Good luck!

    Mel

    Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO

  7. Ronald Kirkman
    Ronald Kirkman avatar
    40 posts
    12/22/2016 1:12 PM
    Hi Max;

    You can call me this evening 12/22/16. Or, you could call me Monday evening through Thursday evening next week if you wish. You can always call my cell anytime but I'm more comfortable on the land line.(Easier to hold the phone)

    Capt. Kirk



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